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Term & Conditions

Wolecraft Terms & Conditions

1. TERMS OF SERVICE
2. PRICES & VAT
3. PAYMENT
4. DELIVERY
5. DELIVERY TIME & CHARGES
6. HOW TO ORDER
7. STOCK
8. COLOUR OF PRODUCTS & MATERIALS
9. SIZES
10. FORCE MAJEURE
11. RIGHT OF WITHDRAWAL
12. REFUND POLICY
13. PRIVACY STATEMENT
14. IMPORT DUTY
 
1. TERMS OF SERVICE
The following terms and conditions shall govern the sale by Wolecraft.com and the buyer. By placing orders with Wolecraft.com, it is deemed that you have read, understood and agreed to our Terms & Conditions. If you find any point in the Terms & Conditions not acceptable, please contact Wolecraft before placing your order.
2. PRICES & VAT
All prices are retail prices and are stated in Euro. Prices are displayed both inclusive of Italian VAT and without Italian VAT for our Non-EU customers. Prices do not include: taxes, duties, import fees charged by your local government, service, payment or delivery charges depending on country. If you are a Non-EU customer/resident, Wolecraft does not charge VAT tax or any other taxes on your purchase. If you are a resident of any EU country, we charge Italian VAT tax on our products. We retain the right to adjust the prices at any items that are incorrectly priced without prior notice. As customs policies vary by country, we cannot anticipate what these charges will be and therefore Wolecraft will not be responsible for any taxes, duties, import fees or custom fees levied once the purchased Woecraft products reaches your country.
3. PAYMENT
We accept most major credit cards and paypal.
Wolecraft encrypts all your card information using the so-called SSL (Secure Socket Layer) protocol. This means that no unauthorised persons will be able to view your card number or other information during the transaction with Nets. The total cost of your items purchased plus shipping fees as displayed on the web will be billed to your credit card. In order to keep a high level of security for our customers, we may request further correspondence from the purchaser in the event that we suspect a fraudulent order.
4. DELIVERY
All purchased goods are shipped with Fedex. When your order leaves our warehouse you will receive a tracking number via e-mail in order for you to track your order on www.fedex.com .
5. DELIVERY TIME & CHARGES
Timely delivery is based on the condition that the courier keeps day-to-day delivery schedules. Wolecraft.com will not be held responsible for delays with the couriers. All delivery estimates are based upon Working/Business days. A more expedited delivery service is offered, however a higher rate will also be applied. Please note that the following delivery charges do not include import costs that may be due when the purchased goods reach the country of destination.
Shipping times vary based upon selection:

Standard: 3-7 days - from €15.00
International (Standard outside EU): 3-7 days – from €15.00
All Shipping rates are subject to change based upon country
6. HOW TO ORDER
1. Find the item you want to purchase
2. Add the item to your shopping bag by simply clicking  'Add to bag'
3. Then, continue shopping if you want to purchase more items or browse. The number beside the 'Shopping Bag'  indicates how many products you have in your bag.
4. When you are ready to make a purchase, go to your 'Shopping Bag'. Adjust the quantity by typing in the number of products desired, or ‘Remove' an item by clicking ‘Remove' located next to the price. After, tick the box to indicate you agree with with Terms and Conditions before you go on. Always check that the items in you cart are the exact products (style, colour, amount), which you wish to buy.
5. Proceed to checkout by providing your shipping and billing information. If you choose to login, the shop will automatically remember your details for all future shopping at Wolecraft.com. If not, continue as guest, in which case, Wolecraft.com will not remember any details.
6. Confirm the order by clicking 'Continue to Next Step', complete your purchase by entering you credit-card information and click 'Complete my purchase'. If you have reached this page before you are ready to check out, click ‘return to store’.
Your order is not submitted until you click 'Complete my purchase'. If you leave the page prior to this action, the transaction will not take place.
The system will open a window to tell you that your order has been placed successfully. Shortly after placing your order, an Order Confirmation will be sent to the email you have specified during the checkout process. When the items are shipped from Wolecraft, the amount is withdrawn from your account and you will receive an email with shipping information (tracking number) for the items purchased. All purchased items will be shipped from Wolecraft . By approving Wolecraft Terms & Conditions and confirming your order, you are entering into a binding agreement. When your order has been received, you will receive an automatically generated e-mail order confirmation.
7. STOCK
All products found on Wolecraft.com  are currently in stock unless the product is marked 'Out of Stock'. If you are interested in ordering an ‘Out of Stock' item, please contact us by email at: This email address is being protected from spambots. You need JavaScript enabled to view it. we will do our best to inform you where our products are available for purchase other than Wolecraft.com. We reserve the right to cancel a delivery and/or order in the event that the stock quantity and/or price was incorrect at the moment of placing the order. If we are unable to deliver in accordance with the Terms & Conditions of order, we will contact you and give you the opportunity to cancel the order.
 8. COLOUR OF PRODUCTS & MATERIALS
The colours of products seen on Wolecraft.com will depend on the monitor from which it is viewed and can vary depending on the monitor. Therefore the colour seen on the monitor can vary from the accurate colour of the product. Please note that we have tried as accurately as possible to display the colours of the textile, lining, leather etc. as well as the tactility of all materials used. Please note that all Wolecraft products are made of natural leather and textiles of the highest quality. We would like to point out that vegetable tanned leather is a natural product and therefore can vary in colour and structure from product to product and from collection to collection. These minor variations in products should be viewed as a unique characteristic and not as a fault. Please be aware that natural textiles used in dark colours may be subject to transference of colour through rubbing, and the use of these products should be used with caution when in contact with light colours. All textiles are not water resistant. Note that all leathers are sensitive to rain and other wet spots.
9. SIZES
All sizes on any product viewed on Wolecraft.com are external sizes measured in cm.
10. FORCE MAJEURE
We have the right to assert force majeure in the event of strike, lockout, blockade, war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement will not need to be fulfilled in part or in full. Should this, contrary to expectation, occur, we would attempt to notify you.
11. RIGHT OF WITHDRAWAL
All products purchased from Wolecraft.com have a 7 days return period from the date received by the customer. If for any reason you are unsatisfied with your purchase, simply return the goods in their original packaged condition. Only after the returned items have been received and approved by Wolecraft will the amount of the purchase price be refunded to the purchaser’s account. Return shipping costs are the returner’s responsibility
12. CLAIMS & RETURN OF GOODS
Procedure:
1.Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.  with the following information:
• Order Number • Purchaser’s Name • Choose Reason for Return
2. Ship the returned product(s) to Wolecraft together with:
• Original Invoice
3. Check your mail for further notice
Withdrawals:
If for any reason you are unsatisfied with your purchase or wish to return the product because of a claim, simply return the item to us in its original packaging (with hangtags,dustbag, etc.) within 7 days of receipt. All Sale items are final sale. No returns will be made for Sale items.To be eligible for a return, your item must be unused and in the original condition that you received it with original packaging.  Ship the item you want to return together with the original invoice. We recommend shipping the goods with a courier service that is easily tracked as the sender incurs the return shipping expenses. Returned products are sender's responsibility until it reaches our warehouse. We will process returns shortly after receiving the package and notify you of further procedure via email. All returned products are examined and controlled by Wolecraft. Once your returned item has successfully been approved and received by Wolecraft, the purchase price will be refunded to your account (taxes, customs, duties etc, which have been added after the purchase was made at Wolecraft.com will not be refunded nor will the shipping costs). Please note that we do not accept packages sent by COD (Cash on Delivery).
We will not accept the returned product if the sender does not pay for shipping costs.
13. PRIVACY STATEMENT
Wolecraft takes your privacy very seriously. We follow industry standard protection procedures to ensure your personal information is secure. Your credit card information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry approved security precautions.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
15. IMPORT DUTY
If you order Goods from our site for delivery outside the EU, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Goods are destined. We will not be liable for any breach by you of any such laws.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.

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